Communication
They won’t remember anything before the “but”
The “oreo” method of feedback only works when there’s trust. Otherwise, people will discard anything you say before the “but.”
Conflict
Right or Wrong
“Right or wrong” is more complicated than it seems. Here’s how to break it down to help you pick the best way forward, or overcome conflict.
Community
5 steps to building a culture of trust
Choosing grievance does not build a culture of trust. Here are five simple, everyday behaviors that build trust in your organization.
Communication
Agree on the problem before solving it
A lot of team conflict comes from a failure to agree on the problem before everyone starts getting attached to their own solutions.
Burnout
Unification and consensus have their roots in empathy
The terms “unity” and “consensus” are often used to sugar-coat exclusion. Empathy is at the root of true unification and consensus building.
Leadership
Self-assuredness is the enemy of leadership
Success in business builds ego, but that self-assuredness can be the downfall of an otherwise good leader.
Leadership
Five characteristics of resilient teams
A resilient team embraces change and doesn’t fear turnover. Here are five characteristics of highly resilient teams.
Conflict
Three ways to maintain your poise when you’ve run out of patience
Crisis brings out the worst in people. If you’re trying to solve someone’s problem, here are three ways to maintain your poise even when it seems like they’re working against you.
Courage
Don’t throw out the lightbulb just because it showed you an uncomfortable truth
Don’t throw away the light bulb because it showed you an uncomfortable truth. Transparency doesn’t build trust. Transparency creates awareness; actions build trust.
Communication
The simplest tool for empathetic leadership: Don’t ask why.
“Why” is a way to get answers, but it’s also an accusatory, aggressive question to ask. Empathetic leaders don’t ask why. Here’s why.